FAQ

We have made a collection of questions that customers often have.
If you don’t find the answer to your question in our FAQ or have any other query,
please use our contact form to contact us.

Purchases

Do you provide support in English?

Yes, we welcome inquiries in English.

Do you provide telephone support?

In order to correctly assess your query, we ask that you contact us through e-mail.

If telephone consultation is required, we will contact you by phone. We appreciate your understanding in this matter.

How long does it take for delivery?

Our lead time is generally about three or four weeks.

It is possible to get an estimate?

Please use the contact form to request an estimate.

I would like to request a meeting in the US. Is that possible?

Yes, please contact us. One of our authorized agents or our sales team will contact you.

What forms of payment do you accept?

We accept the following credit cards: Visa, MasterCard and American Express.

Products

What is a “remote system”?

A remote system is an innovation from B&PLUS capable of contactless power and signal transmission. The B&PLUS remote system makes it easy to power up and operate devices with sensors or other parts that require electricity but are difficult to wire. Applications include turntables, detachable jigs and pallets. Say goodbye to cable routing and constant connector juggling, and say hello to efficient device operation!

Is it safe for moving parts to be in operation when connected remotely?

As long as the shafts do not deviate outside of the standard design range, the remote connection will be fine.

Can I use remote communication and contactless power supply between rooms or across room partitions?

Since remote communication and contactless power supply are carried out using electromagnetic technology, glass, plastic and other non-metal barriers do not pose a problem. Ensure there is no metal in the transmission space or nearby to avoid adverse effects.

When supplying power, should I worry about power leaking if water splashes during the power transmission?

Power from the output part to the transmission unit is supplied through an induction field, not an actual electrical current, so water will not cause a problem during power or signal transmission.

What is the RFID 8-bit product lineup?

Our RFID 8-bit System is an ideal way to carry out identification. Not requiring ID controllers or programming, the system simply reads and writes ID tags with a computer. It is also economical.

What is the difference between the Z lineup and the S lineup?

The Z products are designed with an emphasis on cost performance, while the S products are specialized for high-speed communication.